FAQ

A) Shipping & Returns

Title: Shipping & Returns
Content (paste):

  • UK Shipping: Free delivery on orders £30+ otherwise £3.50. All orders dispatched within 24 hours (Mon–Fri) via Royal Mail Tracked 24.

  • EU: Orders may incur VAT/fees on delivery (no IOSS).

  • USA/Canada: Duties/taxes may apply.

  • Returns (non-customised): 30-day returns in original condition.

  • Personalised items: Not eligible for return unless faulty.

  • Have an issue? Email support@thedesignparlour.co.uk with your order number